Learning how to fix something is different from learning how it got broken in the first place
Many times, we try to fix conflict without understanding how the conflict arose. Despite our best efforts, the conflict gets worse when we try to address it
So we’re stuck
Our choices are to speak up for ourselves and meet defensiveness and escalation, or to say nothing and not get our needs met. But what’s going on there, when our efforts to make the situation better actually make it worse?
How can we address conflict in a way that is more likely to lead to resolution?
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It all starts with one simple exercise
The Empathy Exercise is a simple, easy-to-remember exercise that digs below the surface of opposing positions to find the universal human needs underlying the behavior of everyone involved
In my keynote and workshops, I lead your group in the Empathy Exercise with memorable stories and thought-provoking discussion to illuminate how conflict starts, how it is fueled — and how it is resolved
By doing the Empathy Exercise, you will see how the vicious cycle of conflict can be transformed into a workable situation through a simple and powerful reframing of the problem
Since 2015, I have been speaking to groups on the topics of communication skills, conflict resolution, restorative justice, and emotional health. Through in-person presentations, remote webinars, and my Udemy course, Resolving Conflicts and Improving Relationships, I have demystified conflict for thousands of people. As someone who has suffered from tricky, tragic situations of conflict myself, my presentations are grounded in personal experience.
Contact me here if you are interested in having me present a keynote or workshop for your group
